📦 2. Processing times

We process orders from Monday to Friday , generally within:

• 24 to 48 hours for preparation
  
• Delivery takes 48 to 72 hours, depending on the carrier.
  

Delivery times may vary during periods of high demand.

🚚 3. Carrier tracking

As soon as your order is shipped, you will receive an email containing the following information:

• Carrier name
  
• Tracking number
  
• Official link to track your package in real time
  

The carriers used:

• La Poste / Colissimo
  
• Chronopost
  
• DHL / DPD depending on destination
  

🛑 4. If tracking is not working

There may be a slight delay between shipment and activation of the number by the carrier (often 6 to 12 hours).

If the tracking remains inactive after 24 hours , please contact us via:

📧 support@stopinsectes.store

Or via our contact form.

❓ 5. Frequently Asked Questions about Monitoring

• I have not received my tracking number

Check your Spam/Junk Mail folder.

Otherwise, contact us: we will send it back to you.

• My package seems to be stuck

This happens during intermediate scans.

Wait 24 hours and then re-check the tracking link.

• My order is marked “delivered” but I haven’t received anything

• Check with the neighbors/caretaker
  
• Check your mailbox
  
• Contact your post office
  
  If nothing has been found, contact us immediately.
  

🎧 Need help?

Our support team is available to assist you:

📧 support@stopinsectes.store

🕒 Response within 24 to 48 hours