FAQ – StopInsectes Store
1. Orders & Payments
1.1 How to place an order?
Add your products to your cart, confirm your order, and then follow the steps for secure payment. A confirmation will be sent to you immediately by email.
1.2 What payment methods do you accept?
We accept:
- Bank cards (Visa, Mastercard, Maestro)
- Apple Pay / Google Pay
- Secure payment via Stripe
All transactions are 100% protected.
1.3 I have not received the order confirmation, what should I do?
Check your spam folder. If nothing appears, contact us via the contact form or by email: support@stopinsectes.store .
2. Shipping & Delivery
2.1 What are the delivery times?
Our delivery times vary between 5 and 12 working days , depending on the destination and the volume of orders.
2.2 How do I track my order?
Once shipped, you will receive a tracking number.
You can also use our Order Tracking page.
2.3 What are the delivery charges?
The fees are calculated automatically at the time of ordering based on the country and weight.
2.4 My delivery is late, what should I do?
Contact us with your order number. We will then open an investigation with the carrier.
3. Products & Use
3.1 Are your products effective against all pests?
Yes. We offer targeted and tested solutions against:
- Bed bugs
- Cockroaches & roaches
- Ants
- Mosquitoes & midges
- Fleas & mites
3.2 How to choose the right product?
Use the "Our solutions by pest" section or contact our team for advice.
3.3 Are the products dangerous for children or animals?
Some products require precautions: keep children and animals away during application and follow the instructions.
Each product sheet details the safety measures precisely.
3.4 Can I use multiple products together?
Yes, in some cases.
Example: cover + spray + trap.
Contact us if you would like a complete protocol.
4. Safety & Precautions
4.1 Do I need to leave the room after use?
For some products (smoke bombs, powerful sprays), yes.
The information is clearly indicated on the packaging.
4.2 Should I protect my animals?
Yes. Remove the animals during application and allow the room to air out before they return.
4.3 Do the products leave an odor?
Depending on the type of treatment.
As a general rule: ventilation is recommended.
5. Returns & Refunds
5.1 Can I return a product?
Yes, within 14 days of receipt (unopened, unused product in its original packaging).
5.2 How to make a return?
Contact us via support@stopinsectes.store . We will provide you with the complete procedure.
5.3 When will I be reimbursed?
Within 3 to 7 working days after validation of the return.
6. Support & Customer Service
6.1 How to contact you?
Via our Contact page, or by email:
📧 support@stopinsectes.store
6.2 Are your tips free?
Yes, our team helps you identify the pest and choose the right solution, free of charge.
6.3 Do you have a WhatsApp service?
Yes. Availability is indicated on the Contact page.
7. Frequently Asked Technical Questions
7.1 Do I need to repeat the treatment?
Sometimes. Advanced infestations require multiple treatments.
7.2 Do the products damage surfaces?
No, if the instructions are followed.
7.3 Can the whole house be treated at the same time?
This is possible depending on the product. Otherwise, treatment of each individual part is recommended.
8. Prevention & Maintenance
8.1 How to prevent the return of pests?
Regular cleaning
Preventive treatment
Ventilation and maintenance
Monitoring of at-risk areas
8.2 Do you propose any prevention solutions?
Yes, they are available in every category.